Volvo Construction Equipment officially launched the "Volvo+" overall solution to Chinese customers during its participation in bauma CHINA 2018. The new solution integrates Volvo Construction Equipment's rich equipment products and service products into a comprehensive service solution.
It provides Chinese customers with all the services they need throughout the life cycle of their equipment in a completely new way, including financial service solutions, parts supply and maintenance, and even complete machine refurbishment.
Volvo's overall solution is divided into nine categories: fuel efficiency, productivity, safety, financial services, uptime, attachments, rental services, accessories and recycling.
Each category includes different service items. By signing a Volvo service agreement with dealers, customers can easily obtain service solutions tailored to their specific needs.
Volvo dealers have played a vital role in the smooth implementation of the new solution. With Volvo's total solution, dealers can build close partnerships with customers throughout the long life cycle of Volvo equipment, thereby better strengthening service capabilities and improving customer satisfaction.
When launching Volvo's total solution in China, Volvo Construction Equipment conducted in-depth research on the expectations of Chinese customers and proposed four key service areas: uptime, fuel efficiency, productivity, recycling and financial services.
Nine categories of the “Volvo+” overall solution
Big data helps improve fuel efficiency
Fuel efficiency services include a range of products, including fuel economy reports designed to reduce the operating costs of Volvo equipment. By analyzing real-time equipment information, customers can take corrective actions, such as operator training, to improve working methods and ensure long-term fuel efficiency of equipment.
The fuel economy report processes data transmitted remotely from the equipment to provide operators with suggestions for improvement. Volvo's CareTrack® telematics system plays a key role in this process: using sensors on Volvo equipment, thousands of equipment data points are automatically recorded into a formatted report that is then emailed to the customer. By collecting detailed data and presenting it in an easy-to-understand format, the report reduces the time customers spend sifting through complex equipment information and allows them to spend more time focusing on equipment operation. These fuel economy suggestions and equipment data can help customers better understand how to use their equipment and improve their profitability.
Intelligent applications drive productivity
Productivity Services include advanced solutions to maintain and increase productivity on the jobsite. Operator training, API services, driver assistance systems and equipment simulators are key items in Productivity Services that can significantly increase equipment and jobsite productivity. Customers can choose from a variety of equipment options, control systems and training services to improve the performance of their existing Volvo fleet, complete more work and earn more profit.
At bauma CHINA 2018, Volvo Construction Equipment also displayed a smart solution designed to improve operational efficiency in the exhibition hall - Volvo's "Assisted Driving System" for visitors to experience. Volvo's "Assisted Driving System" touch screen display and its related auxiliary machine control systems (including "Excavation Assist System", "Loading Assist System", "Carrying Assist System" and "Paving Assist System") can help customers achieve better work results in a shorter time, significantly improve productivity, and thus improve profitability.
Volvo's "Assisted Driving System" can significantly improve productivity
Uptime is everything
"Uptime" services are proven to reduce repair costs and unplanned equipment downtime, helping customers keep their equipment and business running efficiently for longer. At Volvo Construction Equipment, the elements that ensure uptime services include: preventive equipment monitoring, extended warranty, mobile service stations ("mobile containers"), on-site maintenance and inspections, Onsight Connect (instant connection) remote diagnosis, and even a 400 hotline to answer customer inquiries at any time and a WeChat service public account that provides one-click warranty and technical support.
For customers operating in remote areas, mobile service stations ("mobile containers") can provide the necessary tools, accessories or equipment to ensure that repairs and maintenance work are carried out quickly. In addition, machine extended warranty services are also provided, so that customers no longer have to worry about the cost of machine failures. Now, with the implementation of the "Volvo+" overall solution in China, Volvo Construction Equipment
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